If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
Sven’s island is only able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place separate orders for each unique address.
All orders sent via express postage require a signature upon delivery. If you are not there to sign for your order, Australia Post or the international postage provider will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.
There are four different postal options to choose from:
1. Economy Air: Approximately 7-10 business days. Does not include tracking.
2. Standard: 5 business days. Includes tracking.
3. Express: 3 business days. Includes tracking and signature on delivery.
4. Courier: 2 business days. Includes tracking.
An order cannot be cancelled after it has been placed and you have confirmation. We are not able to make any exceptions.
Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address. If you made a mistake in your order, please email firstname.lastname@example.org when you receive it and we will work out a return or other solution.
All prices indicated for products available on Sven’s island website are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus GST and delivery charges as set out in the postage options section on the website.
Payment can be made via credit card (Mastercard and Visa) or Paypal
Feel free to email us at email@example.com if you have any questions.
When your order is received, we will send you an email confirming your order.